Browser and app sync issues

Vulgate runs the same code in the browser and in the installed PWA — but each has its own cache. Once in a while, the two get out of sync: a document you uploaded shows up in one but not the other, or a chat is missing on the desktop app and present in the browser. Almost every case resolves with a refresh.

Quick fix: hard reload

This solves 95% of sync issues.

Browser: Ctrl+Shift+R (Windows / Linux) or Cmd+Shift+R (macOS) on the affected page.
Installed PWA on desktop: open the app, focus the window, press Cmd+Option+R (macOS) or Ctrl+Shift+R (Windows). On Chrome-based apps you can also right-click → Inspect → Hard reload.
iOS / Android PWA: swipe down to refresh the page (most pages support pull-to-refresh).

If a hard reload fixes it once but the issue keeps coming back, continue with the steps below.

Sign out, sign back in

A complete sign-out clears your auth tokens and forces the app to re-fetch user state from scratch:

Click your avatar in the bottom-left and choose Log out.
Wait a few seconds.
Sign in again.

Try the action that was failing — uploads, chats, settings changes — and verify it now syncs.

Clear site data

If sign-out doesn't help, clear all site data for vulgate.ai:

Chrome / Edge / Brave / Arc: open chrome://settings/cookies/detail?site=vulgate.ai, click Remove all, then reload.
Safari: Settings → Privacy → Manage Website Data → search vulgate.ai → Remove.
Firefox: open about:preferences#privacy → Cookies and Site Data → Manage Data → select vulgate.ai → Remove Selected.

This signs you out and clears local cache. Sign in again afterwards.

Reinstall the PWA

If the installed app is stuck on a stale version (you see old features or missing pages), reinstall:

Uninstall the PWA (right-click the icon in your Dock / Start menu / app drawer and choose Uninstall).
Open vulgate.ai in your browser.
Reinstall — see Download the Vulgate app.

Your account data is on our servers, not in the PWA, so uninstalling and reinstalling loses nothing.

"It works in one browser but not another"

Each browser maintains its own cookies, local storage, and cached JavaScript. A bug in one browser doesn't necessarily affect the others. To test, open Vulgate in an Incognito / Private window — if it works there, the issue is in your main session's cached state (clear cookies or sign out / in again).

If the problem reproduces in Incognito and in a different browser, it's not a local cache issue and probably warrants a support email.

"Documents I uploaded on one device don't show on another"

Vulgate is fully cloud-based; document uploads are synchronized server-side. If a document is missing on a second device:

Did the upload actually finish? Check Uploads → Processing on the device where you uploaded — if the job isn't Completed, the document isn't yet published.
Did you upload to the right team? Check the team picker in the top-left on both devices and make sure they match.
Hard reload the second device. That's usually all it takes.

Contact us

If sync issues persist after hard reload, sign-out, and re-install, email info@vulgate.ai with:

The device and browser involved.
A description of what's missing or out of sync.
The Organization and document IDs if known.

We can check the server-side state directly.